One address, and a person behind it.

Support

Something not working? Tell us which Outlook you use (web, Windows, Mac), whether the mailbox is Microsoft 365 or Outlook.com, and what you saw. A screenshot of the task pane usually saves a round trip.

Please don't attach your recipient list or the files you were merging — we don't want them, and we don't need them to help. Most answers are already on the setup & support page.

Buying for a team

Team and Business licences are self-serve on the pricing page. If you need a purchase order, a proforma invoice, bank transfer, or more than 50 mailboxes, just ask — that is a normal request, not a special favour.

Tell us how many mailboxes and which country you're invoicing from.

Licence transfers

You can move a key yourself from inside the add-in — deactivate in the old mailbox and it frees immediately. If the mailbox no longer exists or you have lost access to it, send us your order number and we will release the seat at our end.

Billing and refunds

Payments are handled by Paddle, our Merchant of Record, and your invoice comes from them automatically. For a refund within the 14-day guarantee, email us with your order number — see the refund policy. For a duplicate invoice or a VAT number to be added, we can ask Paddle to reissue it.